Privacy Policy

Last Updated: January 2025

SleepNest ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.

1. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, shipping address, and payment information when you make a purchase or create an account.
• Sleep Data: Sleep patterns, duration, stages, heart rate during sleep, breathing patterns, movement data, and temperature preferences.
• Device Data: Information about your SleepNest product including model, firmware version, settings, and usage statistics.
• App Data: Information collected through our mobile application including preferences, schedules, and interaction data.
• Health Data: Wellness metrics derived from sleep data such as sleep quality scores and recovery metrics.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services
• Personalize your sleep experience through AI learning
• Generate sleep reports and wellness recommendations
• Process transactions and deliveries
• Send promotional communications (with your consent)
• Provide customer support and respond to inquiries
• Conduct research to improve sleep technology
• Detect, prevent, and address technical issues

3. Information Sharing

We do not sell your personal or sleep data. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our services
• Health Partners: With your explicit consent, for integration with health apps or medical providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Research Partners: Anonymized, aggregated data for sleep research (never individually identifiable)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal and sleep data against unauthorized access, alteration, disclosure, or destruction. Sleep data is encrypted both in transit and at rest.

5. Your Rights

Under Australian Privacy Principles and other applicable laws, you have rights including:

• Access to your personal and sleep data
• Correction of inaccurate data
• Deletion of your data
• Data portability (export your sleep data)
• Opt-out of marketing communications
• Opt-out of sleep data collection

6. Cookies and Tracking

We use cookies and similar tracking technologies on our website and app to collect information about your browsing activities. You can control cookies through your browser or device settings.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with Australian Privacy Principles.

9. Data Retention

We retain your sleep data for as long as you maintain an active account to provide continuous sleep insights. You may request deletion of your data at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@sleepnest-tech.com
Address: 125 Collins Street, Level 8, Melbourne, VIC 3000 Australia
Phone: +61 2 8765 4321